Empowering Businesses Through Innovation, Technology & Commitment
We as an organisation are a leading Process management Company. We increase the strategic choice of companies looking to achieve cost reductions while improving service quality, increasing shareholder value and focusing on core business capabilities.
I I M SOLUTIONS and its sister concerns provide a wide range of outsourcing services to different sectors of Industries like Banking & Finance, Insurance, Telecom, Mortgage, Charitable Organisations. We work with our clients all across the country to reduce overall cost of operations while enhancing quality and decreasing turnaround time.
The Corporate office and primary PROCESS MANAGEMENT ORGANISATION centre is located at 1/46 Poddar Nagar Jadavpur Kolkata 700068. with a disaster recovery site. The company with its sister concerns are strengthened with a team of dynamic professionals possessing rich domain expertise in their respective areas of work and having an understanding of local & overseas market, regulations, social customs and culture.
Our mission is to utilise available or create opportunities to outperform, optimise the customer experience lifecycle with innovative outsourcing solutions. It is to create long term sustainable value for our customers, employees, shareholders and society (We engage ourselves in work with charitable Organizations).
Our vision is to be the most trusted partner providing world class services, customer delight, drive innovation and growth. We envisage ourselves to being an absolute extension of our client's business operations by increasing customer satisfaction and value.
Empowering performance through technology, security, and reliability.
I I M Solutions workforce comprises of committed, experienced, and qualified professionals from the relevant industry. Our professionals are equipped to redefine possibilities (Innovate), tackle high-frequency decision making, and achieve minimum latency thereby producing desired business outcomes.
I I M Solutions has proven capability in reengineering processes and providing high-class quality-controlled services. We understand the critical success factors of an outsourced process and the importance of working as an extended enterprise for our clients.
We achieve this through stringent Quality and Process Management systems. Our structured client-engagement and delivery framework is both quality and process-centric, allowing us to take complete ownership of client processes while keeping the customer at the center of everything we do.
Quality is led by a team of Auditors and Experienced Managers who drive continuous improvement through Quality Assurance (QA) and Quality Control (QC). While QA identifies trends and business inconsistencies, QC focuses on enhancements that deliver beyond expectations.
Our approach follows the DMAIC methodology — Define, Measure, Analyze, Improve, and Control. We base our quality initiatives on customer feedback and performance metrics to ensure SLA targets are consistently met, variation is tracked, and operations remain stable and efficient.
Creating lasting value for our customers, employees, investors, and business partners.
Driving efficiency through design, innovation, and operational excellence.
Our consulting services and reengineering processes are designed to result in improved quality and service levels. We understand that the pace of business is constantly accelerating, and we focus on delivering processes and solutions suited for the digital age and global enterprises.
We ensure our clients benefit from our team’s operational, technical, and process excellence capabilities — enhancing business processes, reducing turnaround times, and achieving desired business goals.
After interacting with our clients and understanding their needs and goals, we design a customized approach, set clear objectives, and create dedicated teams of specialists to implement the most effective solution.
In short, we approach our mission with a “Design, Build, and Operate” methodology.
Knowledge transfer sessions are held to leverage past experience and domain expertise. Once implemented, we manage and test the designed processes to confirm their efficiency and resilience.
This entire cycle is represented in our "Customer Engagement Cycle" below:
[Insert Diagram or Flow Illustration Here]
Integrated, defined, and result-oriented business process solutions for diverse industries.
I I M Solutions and its associate companies offer fully integrated and performance-driven business process services to a wide range of industries and sectors:
Commitment, integrity, and professionalism that drive precision and excellence.
I I M Solutions follows high standards of commitment, integrity, and professionalism to ensure a high accuracy rate across all services and transcribed reports submitted to its esteemed clients and partner organisations. We nurture an organisational culture that helps employees stay focused on business objectives while promoting strong corporate responsibility.
Our work processes and technology platforms are designed to be flexible and scalable, ensuring long-term solution viability. We adhere to strict contractual service level commitments that not only enhance customer satisfaction but also promote sustainable business growth.
Continuous monitoring and improvement ensure high-quality deliverables and minimal deviation from set SLAs.
Empowering employees with responsibility and focus to deliver excellence aligned with corporate values.
I I M Solutions strives to achieve, satisfy, and grow together with our business associates, remaining dedicated to fulfilling our mission and vision through reliability, accuracy, and quality service delivery.
Expanding our footprint across Eastern and North-Eastern India with strong operational excellence.
1/46 Poddar Nagar, Jadavpur, Kolkata - 700068, India
Leadership that drives innovation, integrity, and excellence
Proprietor and CEO
Mrs. Nikhat Parveen the founder of IIM Solutions, is a dynamic entrepreneur with a vision and has led IIM to be world class BPO company. After graduating in arts from the University of Calcutta, she started her career by joining Thinktel Solutions India Pvt Ltd and soon she made his mark in BPO industry working with other major giants all across the country. When she identified an opportunity to start the own business in the out sourcing industry in the year 2025, she took the initiative to form IIM Solutions a self-driven company. Her diversification and endeavors an ability to adopt the changes bears testimony to her entrepreneurial facet. Mrs. Nikhat Parveen continue to use her skills in finance and her business acumen to provide leadership to provide IIM Solutions which she launched in the year 2025. Mrs. Nikhat Parveen is the driving force behind the visions and growth of the company.
CIA
Sundaram Chowdhry manages day-to-day operations and ensures project delivery with excellence. Her leadership focuses on efficiency, client satisfaction, and nurturing high-performing teams.
Expanding our expertise through multiple ventures under one vision
Specialized in UPVC Windows & Doors manufacturing and installation, ensuring top-quality architectural solutions.
Get in touch with I I M Solutions for business inquiries and collaborations.
Office: I I M Solutions
Corporate Office: 1/46 Poddar Nagar, Jadavpur, Kolkata - 700068, India
Website: www.iimsolutions.co.in